Refund Policy

Refund Policy - Anime Kraf

At Anime Kraf, customer satisfaction is our top priority. We understand that sometimes things may not work out, and we want to ensure that your shopping experience with us is hassle-free. Below are the guidelines regarding refunds.

Eligibility for Refunds

• Defective or Damaged Items: If your item is defective or damaged upon arrival, please contact us within 7 days of receipt. We will arrange for a refund or replacement.
• Wrong Item Received: If you receive an incorrect item, please notify us within 7 days of receiving your order, and we will send you the correct item at no extra cost.
• Non-refundable Items: Items that have been used, washed, or altered in any way are non-refundable. Custom-made or personalized items are also non-refundable.

Refund Process

To initiate a refund:

1. Contact our customer service team at support@animekraf.com.
2. Provide your order number, reason for the return, and photos of the damaged/wrong item.
3. Once approved, we will guide you through the return process.

Refunds will be processed within 5-7 business days after we receive the returned items.

Exchanges

If you need to exchange your item for a different size or color, please contact us within 7 days. Exchange items must be unworn, unwashed, and in their original condition.

Shipping Fees: Shipping costs for returned items are the responsibility of the customer, unless the return is due to a defective or wrong item.